MHG Platform
Terms & Conditions
Welcome to the official
Platform of Metland Hotels Group ("Metland Hotel") which is an
affiliate of PT Metropolitan Land, Tbk. This page contains General User Terms
for every individual who uses Metland Hotel's product and/or service services
("Terms of Service"). By accessing this page and using the Services,
it means that you and Metland Hotel are bound by an agreement. Therefore, you
are deemed to have understood and stated your agreement to the commitment to
the applicable provisions. Metland Hotel urges you to read these Terms of Use
carefully.
In these provisions, we
also determine the basis for obtaining, collecting, processing, analyzing,
displaying, opening, and/or any form of management related to data or
information that Users provide to Metland Hotel and/or Metland Hotel collected
from Users, including User's personal data, both when Users register on the
Site, access the Site, or use services on the Site (hereinafter referred to as
"data"), as in the Metland Group Privacy Policy.
In the event that you
are under the minimum age requirement or are categorized as a child according
to the provisions of applicable laws and regulations, then consent to use the
Services must be given by the parents and/or guardians of the User in accordance
with the provisions of applicable laws and regulations.
These Terms &
Conditions apply to all Users of Metland Hotel Services including applications,
websites and future and/or developed services, unless otherwise regulated in
separate terms and conditions. These provisions explain how we, Metland Hotel, including
Subsidiaries and/or Companies affiliated with Metland Hotel, carry out the
Services because you use Metland Hotel's product and/or service Services, which
include:
1. Scope
These Terms &
Conditions apply to all data across all Metland Hotel products/services and
Metland Hotel business partners (vendors, partners, and other stakeholders).
This also applies to every transaction and activity of Customers in the
services on Our Platform.
2.
Booking/Purchase
- In the event of a no-show (reservation not cancelled and customer
does not show up) when the reservation has been guaranteed by credit card,
the hotel will debit a flat compensation rate, equal to the amount of the
first night or full nights depending on the rate selected during the
reservation (policies may vary), from the customer's credit card provided
to guarantee the reservation. Any additional nights booked will be
canceled without charge unless otherwise stated in the sales conditions
for the booked rate.
- If the customer books several rooms, but only one room requires
prepayment, for example, then the payment card used on the Metland Hotels
Group platform allows that room to be prepaid and the specified payment
card will serve as a guarantee for the other rooms.
- At the time of prepayment, the amount debited for the reservation
includes the accommodation price, related taxes and accommodation service
charges, the price of meals if breakfast is selected, taxes related to
meals, and other additional services selected by the customer.
- In the case of rates subject to online prepayment, the amount of
the prepayment transaction, i.e. the deposit, is debited at the time of
reservation.
- Some hotels may confirm the reservation by electronic means.
Original files are certified and available in bold from the email address
communicated by the hotel.
3. Payment
Metland Hotels Group
chooses PT Nusa Satu Inti Artha (DOKU) as a payment processing technology
licensed by Bank Indonesia with license number 14/898/DASP, dated December 20,
2012, to enable online payment verification. Validity of customer payment cards
& other payment methods listed in Metland Hotels Group operated by DOKU
Payment Services and the bank selected as a facilitator for credit cards.
Card payments can be
declined for several reasons: stolen or blocked cards, credit limit reached,
entry errors, etc. In case of problems, customers need to contact the bank and
hotel to confirm the reservation and payment method.
4. Terms of
Acquisition and Collection of User Data
We collect some
Personal Data that is directly provided by you as follows:
a. Contact name and information (telephone, email)
b. Date of birth
c. Place of birth
d. Demographics: gender, occupation,
e. Personal identification information (KTP, SIM,
Passport, and other personal identification)
f. Emergency contact information
g. Social media profile information
h. Education and professional information
i. Purchase and payment information
j. Other information from you, uploaded or provided
to Us.
In order for Us to
provide better service, We also collect some information when you use the
Application:
a. Information about the device(s) you use
b. Information about the use of services
c. Cookies
d. Authentication data
e. Location information
f. Data that has been recorded through one of the
services under Our Affiliates will also be used to improve the Customer
experience in all of Our business units.
5. Terms of
Disclosure of User Personal Data
We use and provide your
Personal Data, including to Affiliates, for the following purposes:
a. To process customer transactions, We use Personal Data such as
name, telephone number, email address, residential address, and
company/institution to be able to contact Customers, such as contacting
about orders placed, subscriptions, registration for an activity,
membership, and other types of transactions. We use financial data or
credit card and payment information to process orders and may need to
share some of this information with delivery services, clearing houses,
and other third parties to complete transactions.
b. To provide support or other services, We may use your Personal Data
to provide support or other services related to transactions that have
been made by Customers, such as Customer complaints, Customer calls,
Customer confirmations related to transactions, and many other Customer
services related to the transaction.
c. To provide information about products or the latest informatio, We
may use your Personal Data (email and/or telephone number) to provide
notifications about new product releases, service developments,
retargeting, promotions, personalized offers, subscriptions, event
participation, or information that you may need. Information is not only
limited to products/services that have been purchased, but also other
Metland Hotel products/services that suit your needs. We may use your
Personal Data and transactions to analyze customer behavior and use it to
provide the services/experiences that are most important to you.
d. Analyzing Customer behavior to provide a better experience/service,
We use your Personal Data and your interactions with Our services/products
fully to analyze your behavioral patterns in using Our services/products.
Service/product development is based on Our understanding of what
Customers need most.
e. To provide relevant advertisements to you, We will use your
non-personally-identifiable attributes and cookies to display relevant
advertisements to you.
f. To inform you about the benefits, programs, and opportunities that
We provide to you, We and/or Affiliates can communicate to you about the
benefits, programs, and opportunities that can be provided by Metland
Hotel products/services.
g. To communicate with third parties, We can share Your Personal Data
with third parties related to Metland Hotel products/services that are in
contact with Customers. We ensure that these third parties are selected
with care and are obliged to keep Your data safe. We also share Your
information with third parties who we think can provide content, products,
or services that are in accordance with Your interests.
h. To protect content and services, We use Personal Data to prevent
potential illegal activities and enforce Our Terms and Conditions. We also
use various technology systems to detect unusual activities for abuse,
such as spam.
i. In order to get your suggestions and input from time to time, we may ask Customers to provide suggestions, so that the product/service is more in line with what Customers need and are interested in.
6. Technical
Terms & Regulations
a. Logging
practices
We automatically record
the Internet Protocol (IP) address of visitors (web based application) and user
sessions (mobile application). We also record some materials to identify unique
visitors to Our Site, including:
i. Type/version of browser/device
ii. Operating system used
iii. Date and time of server request
iv. Location (latitude and longitude)
For mobile
applications, we use the following materials to identify unique visitors:
i. Type/version of device
ii. Device IMEI
iii. Operating system used
iv. Date and time of server request
v. Location (latitude and longitude)
vi. This visitor
identification is used across all of our products/services to enable us to
understand customer data across products. This creates greater opportunities
for us to provide better service to our customers through our
services/products.
b. External
links behavior
Some of our
products/services are connected to other sites created and maintained by other
parties. When you enter another site/application, it means you leave our
domain, then this Privacy Policy does not apply.
c. Do Not Track
(DNT)
Do Not Track is a
self-regulatory initiative designed by the online advertising industry to
provide consumers with choices in the types of advertisements they may see and
choose from online behavioral ads provided by companies participating in this
program. We do not respond to DNT on consumer browser settings.
d. Response to
legal requests
We reserve the right to
share your information in response to requests for information from authorized
Government authorities or required by law.
e. Cookies
i. Cookies are small files that will automatically
take place on the User's device that perform the function of storing the User's
preferences or configurations while visiting a site.
ii. These cookies are not intended to be used when
accessing other data that the User has on the User's computer device, other
than what the User has agreed to submit.
iii. Although the User's computer device will
automatically receive cookies, the User can choose to make modifications
through the User's browser settings, namely by choosing to reject cookies (this
option can limit optimal service when accessing the Site).
iv. Metland Hotel uses the Google Analytics
Demographics and Interest feature. The data we obtain from this feature, such
as age, gender, User interests and others, will be used for the development of
the Metland Hotel Site and content. If you do not want your data to be tracked
by Google Analytics, you can use the Google Analytics Opt-Out Browser Add-On.
v. Metland Hotel can use features provided by third
parties in order to improve Metland Hotel services and content, including among
others, the adjustment and presentation of advertisements to each User based on
interests or visit history. If you do not want advertisements to be displayed
based on these adjustments, you can set it through the browser.
7. Control of
Your Information
If you are a registered
user, you can review, revise, and correct your Personal Data through the
Customer profile setting service on the Metland Hotel Platform.
8. Security
The confidentiality of
your data and Personal Data is our primary concern. We make the best efforts
and procedures to protect and guarantee Personal Data. However, we cannot
guarantee 100% that Our system is impenetrable by viruses, malware, and
interference from third parties. Please do not disclose and share your Personal
Data, including your account password and keep your device secure.
9. Updates
and/or Changes
Metland Hotel may at
any time make changes or updates to these Terms of Service. Metland Hotel
recommends that Users read carefully and check the Metland Group privacy policy
page and these Terms & Conditions from time to time for any changes. By continuing
to access and use the Site services or other Metland Hotel services, Users are
deemed to agree to the changes in these Terms & Conditions.
10. Other
Provisions
a. Applicable Law and
Jurisdiction
These Terms &
Conditions are made and interpreted by the laws of the Republic of Indonesia.
Any disputes arising from these Terms & Conditions refer to the
jurisdiction of the Bekasi District Court.
b. Language These Terms
& Conditions are made in Indonesian and English. In the event of any
discrepancy between the Indonesian and English versions, the Indonesian version
shall be deemed to apply.
11. Statement
and Agreement
By using Our
Application, you declare that you have read and understood the Privacy Policy
and Terms & Conditions of Service and agree and allow Us to use, apply,
process, and transfer Your Personal Data as stated in these Terms of Service.
You also declare that
you have the right to share all information that has been provided to Us and
give Us the authority to use and share Your Personal Data to support and
implement Our products/services.
12. Revocation
of Consent and Deletion of Personal Data
You may revoke your
consent to the collection, use, and disclosure of Your Personal Data and/or
delete Your Personal Data, which is regulated by the laws and regulations of
the Republic of Indonesia.
13.
Cancellation of Subscription Emails
You can choose to
subscribe or unsubscribe from Our mailing list. If You wish to unsubscribe from
Our emails, please click the unsubscribe link in Our Application or contact Us.
14. Contact Us
We thank You for
visiting Our application, website, and services. We hope that Your experience
can provide benefits and convenience in accessing and using all available
services. We always strive to continue to improve and enhance the quality of
our services, and we greatly appreciate any criticism, suggestions, and input
that You provide. If You have any questions or concerns regarding these Terms
of Service and/or regarding the use of Personal Data, You can contact Us via:
M Gold Tower, 15th
Floor
JI. Letkol M. Moeffreni
Moe'min Pekayon Jaya,
Bekasi Selatan. Bekasi
City 17148 - Indonesia
Tel: (62-21) 2808 7777
Fax: (62-21) 28085555
Effective November 15,
2024
