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Loyalty Terms and Conditions
METLAND TRAVELMATE PROGRAM
The Metland Travelmate Loyalty Program (“Program”) is provided by PT. Metropolitan Land Tbk and its subsidiaries and affiliates (“We”), in collaboration with relevant parties to implement this Program. In implementing this Program, we will always uphold the value of integrity in respecting and protecting any personal data or information submitted by Members in the Program.
In this Privacy Policy, We determine the basis for the acquisition, collection, processing, analysis, display, announcement, correction, update, change, transfer, dissemination, disclosure, publication, deletion and/or any form of management related to personal data or information that Members provide to Us, in this case also including Members' personal data when registering, accessing, or using services in the Program ("Personal Data").
By accessing and using the services of this Program, Members hereby declare that all information provided by Members is true, accurate, valid and up-to-date data, Members also give us their consent to obtain, collect, store, change, analyze, manage and/or use such data as stated in the Privacy Policy and Program Terms and Conditions.
2. Acquisition and Collection of Member Personal Data
When a Member joins the Program, We collect Member Personal Data which includes electronic information in the form of text, sound, images, and other similar forms for the purpose of processing Member transactions, managing and streamlining the Program service process, and other purposes stipulated in the Metland Travemate Program Terms and Conditions in connection with the Program as permitted by applicable laws and/or regulations. The Member Personal Data collected include
2.1. Member Personal Data that Members provide independently, including but not limited to data provided by Members when:
2.1.1 Create or update an account on the Program which includes the Member's name (both real name and username), password,address, telephone number, email address, photo, etc
2.1.2. Contact Us regarding the use of the Program and consumer services
2.1.3. Submission of Personal Data required in connection with the Metland Travelmate Loyalty Program.
2.1.4. Fill out the survey sent by us.
2.1.5. Use any services or features in the Program as stipulated in the Terms and Conditions in the Program.
2.1.6. Using features that require access permission to Member devices in the Program.
2.2. Member Personal Data contained in the Program when the Member uses the Program or when registering to use the Program, including but not limited to:ogram, including but not limited to:
2.2.1. Member identity data such as
KTP/PASSPORT/KITAS.
2.2.2. Data in the form of the time of each Member activity, including registration activities, login, transactions, and so on
2.2.3. Mobile terminal identifiers, access information to the Program, and other information based on Member use of the Program; and/or
2.2.4. log data, including records on the
server that receives data such as the device's IP address, date and time of
access, Program services or pages viewed, Program work processes and other system activities, browser type, and/or third-party applications or services
that Members use before using the Program.
2.2.5. Member usage or preference data,
including Member interactions in using the Program, saved choices, and Member
selected settings. This data is collected using cookies, pixel tags, and similar technologies that create and maintain unique identifiers.
2.2.6. Device data, including the type of device used to access the Program, including hardware model, operating system and version, software, file name and version, language selection, unique device identifier, advertising identifier, device serial number.
2.3. Member Personal Data obtained from other sources, including
2.3.1. Management, including data and information related to Member Residential ownership and other information that may be requested and submitted by the Member in connection with a transaction with Management and/or the Management Group
2.3.2. Marketing and advertising service providers, large-scale data analysts, artificial intelligence, and other third-party service providers; an
2.3.3. Publicly available sources.
2.3.4. Business partners who provide services that support and/or facilitate Members in creating or accessing our accounts on the Program, such as social media services, advertising, or sites/applications that use this Program.
2.3.5. Business partners who participate in developing and providing services in the Program to Members, including partners providing Program infrastructure and other partners.
2.3.6. Business partners who provide services that support and/or facilitate Members in creating or accessing our accounts on the Program, such as social media services, advertising, or sites/applications that use this Program
By agreeing to this Privacy Policy, Members hereby represent and warrant that they have authorized the collection, storage, transmission, management, and delivery of all Personal Data submitted to us prior to joining the Program. Members hereby release us from all legal liability and will not file any lawsuits or claims regarding any matters related to their Personal Data in this Program.
3. We may use all or part of the Member Personal Data obtained and collected in this Program for the following purposes:
3.1 Using data obtained from Members for product marketing purposes and measuring the effectiveness of advertising for a product promotion, including to improve the security of services in the Program
3.2. Informing Members about products, services, promotions, the latest developments, events, and other information, both through the Program and other media. We may use Members' personal data to promote and process sweepstakes and award prizes, as well as to provide relevant content about our services and those of our business partners who are part of the Metland Travelmate Program
3.3. Process all forms of requests, activities and transaction uploads made by Members through the Program, which are related to the Metland Travelmate Program
3.4. Providing features to deliver, implement, maintain and improve our products and services, including
3.4.1. Offering to obtain, provide, or facilitate reward services, parking, directories, or other products through the Program, including providing information about events and advertising products or services provided by Us and/or other companies appointed by Manage
3.4.2. Enables features to personalize or personalize Member accounts on the Program.
3.4.3. Implementation of internal activities required to provide and maximize services in the Program, such as troubleshooting software problems, bugs, operational issues, as well as conducting data analysis, testing, research, to monitor and analyze usage and activity trends and other things that support Program service
3.5. Assisting Members when communicating with customer service or Program consumer services, including:
3.5.1. Check and resolve Member problems in using Program services
3.5.2. Direct Member questions to the appropriate customer service officer to resolve the problem
3.5.3. Monitor and improve Program customer service response
3.6. Product improvement and development and quality of customer service and other
3.7. Conduct monitoring or investigations into suspicious transactions or those that are indicated to contain elements of fraud or violations of the Terms and Conditions of the Program related to the Metland Travelmate Program by taking the necessary actions as a follow-up to the results of monitoring or investigating these transaction
3.8. Contacting Members via email, telephone and others, including for notifications, authentication, providing information about products and services managed by us and tenants, as well as assisting and/or completing transaction processes and problem-solving processes.
4. Disclosure of Member Personal Day
4.1. We guarantee that there will be no sale, transfer, sharing or lending of Member Personal Data to other third parties, without the permission or approval of the Member, except in the following case.
4.1.1. For the benefit of Management and/or Management Group as controller of Personal Data or partners or other third parties of Management and/or Management Group as those who assist in onnection with the provision of Program services, data processing, and processing all forms of Member activities in the Program, including processing transactions, transaction verification and membership and the Metland Travelmate Program.
4.1.2. In carrying out coordination with our business partners regarding risk mitigation, resolving obstacles or other matters that we deem necessary to protect the interests of members
4.1.3. As a provider of information required by vendors, consultants, marketing partners, and research institutions, or providing similar services for other purposes as regulated in Article 3 (Use of Member Personal Data).
4.1.4. We may provide necessary Personal Data to Our business partners in order to facilitate Members' use of their services, including other applications or websites that have been integrated or connected to the Program or its services, or business partners who have collaborated with Us in conducting promotions, lotteries, or services related to the Application.
4.2. Members agree and give us permission to transfer, disclose, process and process Member Personal Data outside the territory of the Unitary State of the Republic of Indonesia as long as it is permitted by applicable laws and regulations.
4.3. We may also disclose Member Personal Data in order to comply with legal provisions and/or statutory regulations, in response to legitimate requests from law enforcement officials and in connection with legal proceedings in court or due to a court decision that has permanent legal force.
4.4. We will take all reasonable and necessary steps to protect Member Personal Data that is disclosed or transferred to any third party with a standard of protection equivalent to the provisions of this Privacy Policy.
5. Member Personal Data Storage
We will not retain Member Personal Data for longer than is necessary as outlined in fulfilling the purposes of use set out in Article 3 (Use of Member Personal Data) of this Privacy Policy and as required by applicable laws and/or regulations regarding the retention of Personal Data.
6. Deletion of Member Personal Data
7. Member Personal Data Leak Notification
We will always ensure that Member's Personal Data is fully protected to the best of our ability. However, if Member's Personal Data is leaked due to actions beyond our control, Member authorizes us to notify Member via electronic means of such Personal Data leak. As long as it can be proven that the leak of Member's Personal Data was beyond our control, Member hereby releases us from all future civil and criminal claims related to the leak of Personal Data caused by actions beyond our control.
8. Privacy Policy Changes
We, at our sole discretion, may make changes or updates to this Privacy Policy at any time. These changes will be effective in any manner, including, but not limited to, posting a revised version of the Privacy Policy on the Application. In such cases, Members should review the Program Terms and Conditions to stay informed of any changes that may affect their Personal Data. Members' use of the Application constitutes their continued agreement to be bound by this Privacy Policy and any amendments thereto, as amended from time to time. We reserve the right to make any changes to the Privacy Policy that we deem appropriate.
9. Transparency and Member Choice
9.1. Mobile devices in general (iOS, Android, etc.) have settings that prevent the Program from accessing certain data without the Member's consent. iOS devices will notify the Member when the Program first requests access to that data, while Android devices will notify the Member when the Application is first loaded and the Member will be asked to provide consent to the notification when the Application first requests access to that data (for iOS Devices) or when the Application is first loaded (for Android devices).
9.2. Members can access and change information in the form of email address, telephone number, date of birth, gender, address list, payment method, and bank account if the Program provides these services as well as other Personal Data through the Settings feature in the Program if the Application has a payment feature
9.3. To the extent permitted by applicable laws and regulations, Members may contact us to withdraw their consent to the acquisition, collection, storage, management, and use of their Personal Data. In such cases, Members understand that this will result in their inability to use the Program or other related company services.
10. Cookie
10.1 Cookies are a collection of information containing a track record and activity when browsing a website which will automatically take place on the Member's device which carries out the function of storing Member preferences and configurations while visiting a website.
10.2 Cookies are not intended to be used when accessing other data that Members have on Members' mobile devices, other than what Members have agreed to convey.
10.3 Although Member's Mobile device will automatically accept cookies, Member can choose to make modifications through Member's browser settings, namely by choosing to reject cookies (this choice may limit optimal service when accessing the Program).
10.4 We may use features provided by third parties in order to improve the Program services, including customizing and presenting advertisements to each Member based on their interests or visit history.
11. Member Consent to Privacy Policy
By using and/or clicking agree on the form or column agreeing to this Privacy Policy, Members hereby declare that they give their consent to Us to use Member's Personal Data in accordance with the provisions of this Privacy Policy.
By
using Our Platform, you are deemed to agree to this Privacy Policy, including
but not limited to all changes to it.
PROGRAM METLAND TRAVELMATE
1. Pendahuluan
Program Loyalitas Metland Travelmate (“Program”) disediakan oleh kami, PT. Metropolitan Land Tbk beserta anak perusahaan dan afiliasinya (“Kami”), yang dalam rangka penyelenggaraan Program ini bekerja sama dengan pihak-pihak terkait. Kami dalam penyelenggaraan Program ini akan akan selalu menjunjung tinggi nilai integritas dalam menghargai dan melindungi setiap data atau informasi pribadi yang diserahkan oleh Member dalam Program.
Dalam Kebijakan Privasi ini, Kami menentukan dasar atas perolehan, pengumpulan, pengolahan, penganalisaan, penampilan, pengumuman, perbaikan, pembaruan, pengubahan pengalihan, penyebarluasan, pengungkapan, mempublikasikan, penghapusan dan/atau segala bentuk pengelolaan yang terkait dengan data atau informasi pribadi yang Member berikan kepada Kami, dalam hal ini juga termasuk data pribadi Member pada saat melakukan registrasi, mengakses, maupun mempergunakan layanan-layanan pada Program (“Data Pribadi”).
Dengan mengakses dan menggunakan layanan Program ini, Member dengan ini menyatakan bahwa setiap informasi yang diberikan oleh Member merupakan data yang benar, akurat, sah dan terbaru, Member juga memberikan persetujuan kepada Kami untuk memperoleh, mengumpulkan, menyimpan, mengubah, menganalisa, mengelola dan/atau menggunakan data tersebut sebagaimana tercantum dalam Kebijakan Privasi maupun Syarat dan Ketentuan Program.
2. Perolehan dan Pengumpulan Data Pribadi
Member
Pada saat Member bergabung di Program, Kami mengumpulkan Data Pribadi Member yang mencakup informasi elektronik berupa teks, suara, gambar, dan bentuk lainnya yang sejenis yang bertujuan untuk memproses transaksi Member, mengelola dan memperlancar proses layanan Program, serta tujuan-tujuan lainnya yang diatur dalam Syarat dan Ketentuan Program Metland Travemate sehubungan dengan Program yang diperbolehkan oleh hukum dan/atau peraturan perundang-undangan yang berlaku. Data Pribadi Member yang dikumpulkan meliputi:
2.1. Data Pribadi Member yang diberikan Member secara mandiri, termasuk tetapi tidak terbatas pada data yang diberikan Member pada saat:
2.1.1. Membuat atau memperbarui akun pada
Program yang meliputi nama Member (baik nama asli maupun username), password,
alamat, nomor telepon, alamat email, foto dan lain-lain.
2.1.2. Menghubungi Kami terkait dengan
penggunaan Program dan layanan konsumen.
2.1.3. Penyerahan Data Pribadi yang
diperlukan terkait Program Loyalitas Metland Travelmate.
2.1.4. Mengisi survey yang dikirimkan
oleh Kami.
2.1.5. Menggunakan layanan-layanan atau
fitur apapun pada Program sesuai yang diatur dalam Syarat dan Ketentuan di
Program.
2.1.6. Menggunakan fitur yang membutuhkan izin akses terhadap perangkat Member pada Program.
2.2. Data Pribadi Member yang termuat
dalam Program pada saat Member mempergunakan Program maupun pada saat
registrasi untuk menggunakan Program, termasuk dan tidak terbatas pada:
2.2.1. Data identitas Member seperti
KTP/PASSPORT/KITAS.
2.2.2. Data berupa waktu dari setiap
aktivitas Member, termasuk aktivitas pendaftaran, login, transaksi, dan lain
sebagainya
2.2.3. Pengidentifikasi terminal seluler,
akses informasi ke Program, dan informasi lainnya berdasarkan penggunaan
Program oleh Member; dan/atau
2.2.4. Data catatan (log), diantaranya catatan pada server yang menerima data seperti alamat IP perangkat, tanggal dan waktu akses, layanan Program atau laman yang dilihat, proses kerja Program dan aktivitas sistem lainnya, jenis peramban, dan/atau aplikasi aplikasi atau layanan pihak ketiga yang Member gunakan sebelum menggunakan Program.
2.2.5. Data penggunaan atau preferensi Member, diantaranya interaksi Member dalam penggunaan Program, pilihan yang disimpan, dan pengaturan yang dipilih Member. Data-data tersebut diperoleh menggunakan cookies, pixel tags dan teknologi serupa yang menciptakan dan mempertahankan pengenal unik.
2.2.6. Data perangkat, diantaranya jenis perangkat yang digunakan untuk mengakses Program, termasuk model perangkat keras, sistem operasi dan versinya, perangkat lunak, nama file dan versinya, pilihan bahasa, pengenal perangkat unik, pengenal iklan, nomor seri perangkat.
2.3. Data Pribadi Member yang diperoleh
dari sumber lain, termasuk:
2.3.1. Manajemen, termasuk data dan informasi terkait kepemilikan Residensial Member serta informasi lain yang mungkin dan diminta dan diserahkan oleh Member sehubungan dengan suatu transaksi dengan Manajemen dan/atau Group Manajemen
2.3.2. Penyedia layanan pemasaran dan periklanan, analis data skala besar, artificial intelligence, dan penyedia layanan pihak ketiga lain; dan
2.3.3. Sumber yang tersedia secara umum
2.3.4. Mitra usaha yang menyediakan layanan yang mendukung dan/atau memfasilitasi Member membuat atau mengakses akun Kami pada Program, seperti layanan media sosial, periklanan, atau situs/aplikasi yang menggunakan Program ini.
2.3.5. Mitra usaha yang turut serta mengembangkan dan menyajikan layanan-layanan dalam Program kepada Member, antara lain mitra penyedia infrastruktur Program, dan mitra mitra lainnya.
2.3.6. Mitra usaha yang menyediakan layanan yang mendukung dan/atau memfasilitasi Member dalam membuat atau mengakses akun Kami pada Program, seperti layanan media sosial, periklanan, atau situs/aplikasi yang menggunakan Program ini.
Dengan menyetujui Kebijakan Privasi ini, Member dengan ini menyatakan dan menjamin bahwa Member telah mengizinkan pengumpulan, penyimpanan, pengiriman, pengelolaan, dan penyampaian seluruh Data Pribadi yang telah diserahkan kepada Kami sebelum Member bergabung pada Program. Dengan ini Member membebaskan Kami atas segala tanggung jawab hukum dan tidak akan melakukan tuntutan atau gugatan hukum sehubungan dengan segala hal yang terkait Data Pribadi member pada Program ini.
2.4. Jika dengan alasan apapun Member menyampaikan, mengirimkan, mendistribusikan atau dengan cara lain apapun memberikan akses kepada Kami suatu informasi pribadi milik pihak ketiga, Member dengan ini menyatakan dan menjamin bahwa informasi pribadi milik pihak ketiga tersebut telah diperoleh, dikirimkan, disampaikan, atau dengan cara apapun dibuka aksesnya dengan persetujuan dari pihak ketiga tersebut dan dengan cara yang sesuai dengan peraturan perundang-undangan yang berlaku di Republik Indonesia. Member dengan ini menyatakan bertanggungjawab secara penuh dan membebaskan Kami dari segala tanggungjawab atas penyampaian, pengiriman, pendistribusian atau pengungkapan informasi pribadi terkait pihak ketiga yang disampaikan kepada Kami.
2.5. Program tidak ditujukan untuk anak-anak di bawah usia 17 tahun. Sebagai orang tua atau wali hukum yang sah (kecuali bagi orang tua/wali yang mendaftarkan anaknya sebagai kartutambahan), mohon untuk tidak memberikan ijin bagi anak-anak yang berada di asuhan Anda untuk menyerahkan data pribadi kepada Kami. Dalam hal data pribadi dari anak-anak di bawah usia 17 tahun yang berada di bawah asuhan Anda dibuka kepada Kami, Anda dengan ini menyetujui pemrosesan data pribadi anak tersebut dan menerima serta menyetujui untuk terikat pada Kebijakan Privasi ini atas nama anak tersebut.
3. Data Pribadi Member yang diperoleh dan
dikumpulkan dalam Program ini dapat Kami gunakan keseluruhan atau
sebagiannya untuk hal-hal sebagai berikut:
3.1. Menggunakan data yang diperoleh dari Member untuk tujuan pemasaran produk dan mengukur efektifitas periklanan untuk suatu promosi produk termasuk untuk meningkatkan keamanan layanan-layanan pada Program.
3.2 Menginformsaikan kepada Member terkait produk, layanan, promosi, informasi perkembangan terbaru, acara dan lain-lain, baik melalui Program maupun media lainnya. Kami dapat menggunakan data pribadi Member guna mempromosikan dan memproses undian dan memberikan hadiah undian serta menyajikan konten yang relevan tentang layanan Kami dan mitra usaha Kami yang merupakan bagian dari Program Metland Travelmate.
3.3. Memproses segala bentuk
permintaan, aktivitas maupun unggahan transaksi yang dilakukan oleh Member
melalui Program, yang terkait dengan Program Metland Travelmate.
3.4. Menyediakan fitur-fitur untuk
memberikan, mewujudkan, memelihara dan memperbaiki produk dan layanan Kami,
termasuk:
3.4.1. Menawarkan memperoleh, menyediakan, atau memfasilitasi layanan reward, parkir, directory, maupun produk-produk lainnya melalui Program termasuk memberikan informasi mengenai adanya acara (event) serta iklan produk atau jasa yang disediakan oleh Kami dan/atau perusahaan lain yang ditunjuk oleh Manajemen.
3.4.2. Memungkinkan fitur untuk mempribadikan atau mempersonalisasi akun Member pada Program.
3.4.3. Pelaksanaan kegiatan internal yang diperlukan untuk penyediaan serta memaksimalkan layanan pada Program, seperti pemecahan masalah software, bug, permasalahan operasional, serta melakukan analisis data, pengujian, penelitian, untuk memantau dan menganalisa kecenderungan penggunaan dan aktivitas serta hal-hal lainnya yang mendukung layanan Program.
3.5. Membantu Member saat melakukan komunikasi dengan customer service atau layanan konsumen Program, antara lain:
3.5.1. Memeriksa dan mengatasi permasalahan Member dalam menggunakan layanan Program.
3.5.2. Mengarahkan pertanyaan Member kepada petugas customer service atau layanan konsumen yang tepat untuk mengatasi permasalahan.
3.5.3. Mengawasi dan memperbaiki tanggapan layanan pelanggan Program.
3.6. Peningkatan dan pengembangan
produk dan kualitas layanan pelanggan dan lainnya.
3.7. Melakukan monitoring ataupun
investigasi terhadap transaksi-transaksi mencurigakan atau yang terindikasi
mengandung unsur kecurangan atau pelanggaran terhadap Syarat dan Ketentuan dari
Program yang terkait dengan Program Metland Travelmate dengan melakukan
tindakan-tindakan yang diperlukan sebagai tindak lanjut dari hasil monitoring
atau investigasi transaksi tersebut.
3.8. Menghubungi Member melalui email, telepon dan lain-lain, termasuk untuk notifikasi, otentikasi menyediakan Informasi tentang produk dan layanan yang dikelola oleh Kami dan tenant serta membantu dan/atau menyelesaikan proses transaksi maupun proses penyelesaian kendala.
4. Pengungkapan Data Pribadi Member
4.1. Kami menjamin tidak akan terjadi
penjualan, transfer, pembagian atau peminjaman atas Data Pribadi Member kepada
pihak ketiga lainnya, tanpa adanya izin atau persetujuan dari Member, kecuali
dalam hal-hal sebagai berikut:
4.1.1. Untuk kepentingan Manajemen dan/atau Group Manajemen sebagai pengendali Data Pribadi maupun mitra atau pihak ketiga lainnya dari Manajemen dan/atau Group Manajemen sebagai yang membantu sehubungan dengan penyediaan layanan Program, pengolahan data, dan memproses segala bentuk aktivitas Member dalam Program, termasuk memproses transaksi, verifikasi transaksi maupun keangggotaan dan Program Metland Travelmate.
4.1.2. Dalam melaksanakan koordinasi dengan mitra usaha Kami sehubungan dengan mitigasi resiko, penyelesaian kendala atau hal-hal lain yang Kami anggap perlu dalam melindungi kepentingan Member
4.1.3. Sebagai penyediaan informasi yang diperlukan oleh vendor, konsultan, mitra pemasaran, serta lembaga riset, atau penyediaan layanan serupa untuk tujuan-tujuan lainnya yang diatur dalam Pasal 3 (Penggunaan Data Pribadi Member).
4.1.4. Kami dapat menyediakan Data Pribadi yang diperlukan kepada mitra usaha Kami dalam rangka memfasilitasi penggunaan layanan mitra usaha oleh Member, termasuk diantaranya aplikasi atau situs web lain yang telah terintegrasi atau terhubung dengan Program atau layanannya, atau mitra usaha yang telah bekerjasama dengan Kami dalam melakukan promosi, undian, atau layanan yang berkaitan dengan Aplikasi.
4.2. Member menyetujui dan memberi persetujuan kepada Kami untuk mengalihkan, mengungkapkan, mengolah dan memproses Data Pribadi Member di luar wilayah Negara Kesatuan Republik Indonesia sepanjang diperkenankan oleh peraturan perundang-undangan yang berlaku.
4.3. Kami juga dapat mengungkapkan Data Pribadi Member dalam rangka mematuhi ketentuan-ketentuan hukum dan/atau peraturan perundang-undangan, adanya permintaan yang sah dari aparat penegak hukum serta sehubungan dengan adanya proses hukum di peradilan ataupun karena adanya putusan pengadilan yang berkekuatan hukum tetap.
4.4. Kami akan mengambil segala langkah yang wajar dan diperlukan dalam melindungi Data Pribadi Member yang diungkapkan atau dialihkan kepada pihak ketiga manapun dengan standar perlindungan yang setara dengan ketentuan Kebijakan Privasi ini.
5. Penyimpanan Data Pribadi Member
Kami tidak akan menyimpan Data Pribadi Member lebih lama dari yang dibutuhkan sebagaimana diuraikan dalam memenuhi tujuan penggunaan yang diatur dalam Pasal 3 (Penggunaan Data Pribadi Member) dari Kebijakan Privasi ini dan sebagaimana dipersyaratkan oleh ketentuan hukum dan/atau peraturan perundangan-undangan yang berlaku yang berkenaan dengan retensi Data Pribadi.
6. Penghapusan Data Pribadi Member
Member dapat meminta Kami untuk melakukan penghapusan Data Pribadi
Member sesuai kebutuhan yang disertai dengan alasan dan data pendukung yang sah
termasuk untuk menghubungi Kami sehubungan dengan penggunaan Data Pribadi pada
email: info@mhg.id
7. Pemberitahuan Kebocoran Data Pribadi Member
Kami akan senantiasa memastikan bahwa Data Pribadi Member dilindungi sepenuhnya dengan seluruh kemampuan Kami, namun jika Data Pribadi Member bocor yang disebabkan oleh tindakan di luar kendali Kami, Member mengizinkan Kami untuk memberitahu Member melalui sarana elektronik mengenai kebocoran Data Pribadi tersebut. Sepanjang dapat dibuktikan bahwa kebocoran Data Pribadi Member tersebut diluar kekuasaan Kami, maka Member dengan ini membebaskan Kami dari segala tuntutan baik perdata maupun pidana dikemudian hari terhadap kebocoran Data Pribadi yang disebabkan tindakan diluar kekuasaan Kami.
8. Perubahan Kebijakan Privasi
Kami dengan kebijakan Kami sendiri dapat sewaktu-waktu melakukan perubahan atau pembaruan terhadap Kebijakan Privasi ini. Dan perubahan tersebut berlaku dengan cara apapun, termasuk namun tidak terbatas pada, dengan memasang versi revisi dari Kebijakan Privasi pada Aplikasi. Dalam hal tersebut, Member dapat melihat ketentuan pada Program untuk tetap mengetahui perubahan yang mungkin mempengaruhi Data Pribadi Member. Penggunaan Aplikasi oleh Member merupakan persetujuan berkelanjutan Member untuk terikat oleh Kebijakan Privasi ini dan perubahannya sebagaimana diubah dari waktu ke waktu. Kami berhak untuk melakukan perubahan apapun yang Kami anggap tepat pada Kebijakan Privasi.
9. Transparansi dan Pilihan Member
9.1. Perangkat seluler pada umumnya (iOS, Android, dan sebagainya) memiliki pengaturan sehingga Program tidak dapat mengakses data tertentu tanpa persetujuan dari Member. Perangkat iOS akan memberikan pemberitahuan kepada Member saat Program pertama kali meminta akses terhadap data tersebut, sedangkan perangkat Android akan memberikan pemberitahuan kepada Member saat Aplikasi pertama kali dimuat dan Member diminta untuk memberikan persetujuan terhadap pemberitahuan tersebut pada saat Aplikasi pertama kali meminta akses terhadap data tersebut (untuk Perangkat iOS) atau pada saat Aplikasi pertama kali dimuat (untuk perangkat Android).
9.2. Member dapat mengakses dan mengubah informasi berupa alamat email, nomor telepon, tanggal lahir, jenis kelamin, daftar alamat, metode pembayaran, dan rekening bank bilamana Program menyediakan layanan-layanan tersebut serta Data Pribadi lainnya melalui fitur Pengaturan pada Program apabila Aplikasi memiliki fitur pembayaran.
9.3. Sejauh diizinkan oleh ketentuan peraturan perundangan-undangan yang berlaku, Member dapat menghubungi Kami untuk melakukan penarikan persetujuan terhadap perolehan, pengumpulan, penyimpanan, pengelolaan dan penggunaan Data Pribadi Member. Dalam hal tersebut, Member memahami konsekuensi bahwa Member tidak dapat menggunakan layanan Program maupun layanan perusahaan yang terkait lainnya.
10. Cookie
10.1 Cookie adalah kumpulan informasi yang berisi rekam jejak dan aktivitas ketika menelusuri sebuah website yang secara otomatis akan mengambil tempat didalam perangkat Member yang menjalankan fungsi dalam penyimpanan preferensi maupun konfigurasi Member selama mengunjungi suatu situs website.
10.2 Cookie tidak diperuntukkan untuk digunakan pada saat melakukan akses data lain yang Member miliki di perangkat Selular Member, selain dari yang telah Member setujui untuk disampaikan.
10.3 Meskipun perangkat Selular Member akan secara otomatis menerima cookie, Member dapat menentukan pilihan dalam melakukan modifikasi melalui pengaturan browser Member yaitu dengan memilih untuk menolak cookie (pilihan ini dapat membatasi layanan optimal pada saat melakukan akses ke Program).
10.4 Kami dapat menggunakan fitur-fitur yang disediakan oleh pihak ketiga dalam rangka meningkatkan layanan Program, termasuk diantaranya adalah penyesuaian dan penyajian iklan kepada setiap Member berdasarkan minat atau riwayat kunjungan.
11. Persetujuan Member atas Kebijakan Privasi
Dengan menggunakan dan/atau melakukan klik setuju pada form atau kolom persetujuan terhadap Kebijakan Privasi ini, Member dengan ini menyatakan memberikan persetujuan kepada Kami untuk menggunakan Data Pribadi Member sesuai dengan ketentuan-ketentuan dalam Kebijakan Privasi ini.
Dengan menggunakan Platform Kami, Anda dianggap menyetujui Kebijakan Privasi ini, termasuk namun tidak terbatas pada semua perubahannya.
METLAND GROUP PRIVACY POLICY
PT. Metropolitan Land, Tbk, along with its subsidiaries and affiliates ("Metland Group" or "We"), values and is committed to protecting the personal data of the Data Subject ("You") in accordance with applicable regulations, namely Law No. 27 of 2022. This Privacy Notice explains the types of Personal Data we collect, how we manage it, the protection measures we take, and your choices regarding the use of your Personal Data. This notice applies to personal data collected through various channels, such as in-person meetings, digital platforms, or our website
I. Including Personal Data
1. Types Of Personal Data
"Personal Data"
refers to information that can directly or indirectly identify you, such as
your name, address, email, phone number, and other details related to you or
relevant third parties. We process this data for the purposes outlined in Section
3, including identity, contact, employment, financial, insurance, membership,
photos, voice recordings, fingerprints, date of birth, educational background,
health, as well as preferences for products and services you are interested in,
along with other information you provide through various channels.
a. Metland Group mobile applications;
b. Electronic or non-electronic forms from Metland Group;
c. Physical documents from the Metland Group;
d. Physical documents from the Metland Group;
e. Emails; and/or
f. Social media and other official communication platforms of Metland Group.
2. Source Of Personal Data
The following are the
sources of our Personal Data:
a. Customers or Prospective Customers: We collect your personal data both directly and indirectly, whether online or offline, in public spaces or at our marketing locations. Your personal data may also be collected through cookies when you use our official website.
b. Vendors, Suppliers, Tenants, or Service Providers: We collect your personal data directly or indirectly from companies or reference agents when you participate in a tender or submit a completed vendor master data form, either online or in physical form. Your personal data may also be collected through cookies when using our official website.
c. Visitors: We collect your personal data directly or indirectly when you visit our properties, as well as through our website, social media, and other online platforms.
d. Employees: We collect your personal data both directly and indirectly during the recruitment process and while you are under contract with our company.
3. Mandatory Personal Data
All information requested
in the forms we send to you is mandatory to complete, unless stated otherwise
("Mandatory Data"). If you do not provide the Mandatory Data, we will
not be able to process your request and/or provide the services you require.
The Mandatory Data in
this Privacy Notice includes all information that you need to provide to us in
order for us to process your request and/or deliver the appropriate services,
as well as any data required by applicable laws and regulations in Indonesia.
II. Purpose of Collecting & Processing Personal Data
Some of our Business Units and features on our platform require Personal
Data if you choose to use them, such as surveys, registrations, and
content-sharing features. Metland Group will only collect this personal data if
you voluntarily provide it. Please note that some features may not be available
to you if you choose not to provide certain personal data. All personal data
you provide will be used in accordance with this Privacy Notice.
1. Customers or Prospective Customers:
We collect and process your Personal Data in accordance with the laws of Indonesia to carry out the commercial transactions you request, including but not limited to:
a. Processing the products or services you desire;
b. Facilitating your participation in official events;
c. Managing communications related to services or official events
d. Storing and managing your personal data in Metland Group’s official applications
e. Processing payments related to requested services;
f. Conducting marketing analysis and customer engagement patterns;
g. Creating personalized products and services to enhance customer experience
h. Providing a smoother customer experience;
i. Supporting product research and innovation;
j. Conducting personal data analysis;
k. Improving products and services;
l. Processing loyalty points granted;
m. Collaborating with business partners on promotions;
n. Complying with Metland Group's legal obligations and regulations;
o. Contacting you about products, services, or events that may interest you;
p. Sending greeting cards or special communications;
q. Presenting website content effectively for you;
r. Managing internal records, events, customer relationship activities, and loyalty programs
2. Vendors, Suppliers, Tenants, or Service Providers:
We collect and process your personal data in accordance with the laws of Indonesia to carry out the transactions you request, including but not limited to:
a. Processing the services you need
b. Managing commercial transactions (tenders, contracts, lease agreements);
c. Processing payments related to transactions;
d. For purposes related to work completion guarantees;
e. For internal audits and/or security;
f. Complying with legal obligations in Indonesia;
g. Contacting you regarding products, services, or events of interest;
h. Presenting website content effectively;
i. Managing internal record and vendor relationship activities.
3. Visitors:
Your personal data is collected and processed in accordance with the laws of Indonesia to provide the requested services, including but not limited to:
a. Processing the requested services, including access to our properties;
b. For internal audits and/or security;
c. Security, including in emergencies;
d. Complying with applicable legal obligations;
e. Improving services for visitors to our project areas
4. Employees or Prospective Employees:
Your personal data is collected and
processed in accordance with the laws of Indonesia for employment-related
purposes, including but not limited to:
a. Processing the requested services;
b. Managing Employment Contracts
c. Processing payments related to contracts;
d. For insurance and/or social health security purposes;
e. For internal audits and/or security;
f. Sending to third parties (agencies and/or government authorities);
g. Contacting you about products, services, or events of interest;
h. Presenting website content effectively;
i. Managing internal records, events, and reward programs.
III. Categories of Personal Data Processed
We may collect personal data as
follows:
1. Contact Details: Including your name, address, professional email address, phone number
2. Professional Information: Including your biography (CV), membership in professional societies, affiliations/professions, job titles, qualifications or experience, education, and academic activities
3. Financial/Transaction Information: Including bank account numbers, credit card details, customer account information, and order history
4. Financial Information: Including the nature, value, and date of any financial/non-financial transfers made to you by Metland Group.
5. Interaction Information: Including professional interactions between Metland Group and you, records of your collaborations, registrations, and participation in Metland Group events or related activities.
6. Including information about your contacts and product preferences, language preferences, marketing preferences, qualifications or experience, collaborations, publications, posts, demographic data, feedback, and interests
7. Including your online user ID, IP address, geographical information, display data, and other information related to your use and interactions with our website, applications, emails, and advertisements
IV. Disclosure of Personal Data
1. Business Units within Metland Group
The personal data you provide to us will be processed for the purposes
outlined in Section 3 (Purposes of Collecting & Processing Personal Data,
including Disclosure of Your Personal Data). We will ensure that access to your
personal data is restricted only to staff and/or those who are contractually
obligated to process the data in accordance with their duties within Metland
Group. To avoid any misinterpretation, if a contract with an employee or staff
member of Metland Group ends, access to all personal data stored and managed by
Metland Group will be terminated from the date the contract ends.
2. Third party
Your personal data may be disclosed to third parties as required by law in Indonesia, according to the relevant contract or business relationship, or for the purposes outlined in Section 3 (Purposes of Collecting & Processing Personal Data, including but not limited to the Disclosure of Your Personal Data). The third parties in question may include:
a. Professional advisors and corporate service providers, such as auditors, lawyers, company secretaries, and public consultants;
b. Advertising and marketing partners;
c. Payment processors;
d. Customer support and communication services;
e. Market research and surveys;
f. Social media platforms;
g. Analytics and tracking providers;
h. Other service providers and entities, including printing companies, event/training/conference organizers, travel agents, insurance companies, utility companies, contractors, suppliers, property management companies, or official credit institutions;
i. Law enforcement agencies in Indonesia, including but not limited to local police; and
j. Relevant government authorities with jurisdiction in Indonesia.
V. Legal Basis for Processing Personal Data
1. Explicit Consent
Explicit and clear consent from you to process personal data for one or more specific purposes previously outlined above. This consent must be given voluntarily and without coercion, allowing us, as the requester, to use the data in accordance with the agreed-upon purpose
2. Fulfillment of Contractual Obligations
Fulfillment of Contractual Obligations refers to meeting the obligations under a contract when you are involved in an agreement and/or to fulfill your request when entering into an Agreement.
3. Compliance with Legal Obligations
Compliance with legal obligations that can serve as the basis for processing your personal data refers to our fulfillment of legal duties under the laws and regulations applicable in Indonesia
4. Vital Interests
Vital Interests refers to processing your personal data for the purpose of safeguarding your life or physical integrity.
5. Legitimate Interests
Legitimate Interests refers to processing your personal data for the fulfillment of other legitimate interests, considering the purpose, necessity, and balance of our interests and your rights
The collection of your personal data,
conducted with prior consent, grants us the right to transfer your data outside
of Indonesia. We will take reasonable and appropriate measures to protect the
transferred personal data, including encryption. Additionally, we will provide
contractual protections for the transfer of personal data to Metland Group
outside of Indonesia.
1. Data Security
In the event of a breach of personal data protection, we will provide written notification within a maximum of 3 x 24 (three times twenty-four) hours to:
a. The Data Subject; and
b. The Personal Data Protection Authority.
2. Data Storage
We will store your personal data for 5 years and/or for the period required or permitted by the applicable laws in Indonesia to fulfill the following purposes:
a. The purpose for which the data was collected,
b. Identified and ongoing business needs, including record-keeping,
c. Legal or regulatory requirements in Indonesia, and/or
d. IData storage needs related to ongoing investigations or legal proceedings
We will cease storing personal data or remove its association with you as an individual by deleting, discarding, anonymizing, and/or, if permitted by applicable law in Indonesia, blocking personal data under our control when:
a. The personal data is no longer required for the purpose for which it was collected;
b. The retention period has expired;
c. The storage is no longer necessary for business purposes or legal compliance;
d. The purpose for collecting personal data has been fulfilled; and
e. At your request to delete your account.
Please note that some of your personal data may still be stored or controlled by other parties, including government agencies. If we share your personal data with government agencies or other entities designated by the relevant government authorities in Indonesia, you agree that the data storage policies of those agencies will apply.
As permitted by applicable law in Indonesia, you release us from any claims, lawsuits, demands, losses, liabilities, costs, damages, and expenses (including legal fees and compensation costs) arising directly or indirectly from any personal data processing activities we conduct.
VIII. Restrictions, Contact Information of Personal Data
Controller
We act as joint Personal Data Controllers for the processing activities described in this Privacy Notice & Policy. We collaborate to manage customer relationships across PT. Metropolitan Land, Tbk (Metland) Group.
We may collect personal data from individuals under the age of 18 and/or persons with disabilities. If you fall into these categories, please ensure that you obtain parental or guardian consent before providing data to Metland Group. If we detect personal data collection without valid consent, we will delete it.
If you wish to:
1. Obtain further information on how to restrict the processing of your data or withdraw consent for the processing of your personal data;
2. Request the restriction of your personal data or withdraw consent regarding its processing (please note that we may retain your personal data if there is a legal basis for doing so);
3. Inquire further; or
4. File a complaint related to your personal data,
You can contact us through:
PT. Metropolitan Land, Tbk.
MGold Tower Office Lt. 15,
Jl. Letkol M. Moeffreni Moe’min, Pekayon Jaya,
Bekasi Selatan, Bekasi,
Jawa Barat
Telp : +6221 2808 7777, Fax : +6221 2808 5555
IX. Privacy Policy Updates
This Privacy Policy may be
modified and updated periodically without prior notice to you. We will publish
a notice on our Platform if there are significant changes to the Privacy Policy
and indicate when the last changes were made at the bottom of the notice.
We recommend that you review this Privacy Policy from time to time to be aware of any changes made to the Privacy Policy of our Platform. By continuing to access and use our Platform, Users are deemed to have accepted the changes made to this Privacy Policy.
X. Appendix
Matters that are not sufficiently regulated in this Privacy & Policy will be further governed in a separate appendix and/or form an inseparable part of this notice.
The Privacy Policy was updated on December 24,
2024.
PT. Metropolitan Land, Tbk, bersama anak perusahaan dan afiliasinya ("Metland Group" atau "Kami"), menghargai dan berkomitmen melindungi data pribadi pada Subjek Data Pribadi (“Anda”) sesuai dengan peraturan yang berlaku yaitu Undang-Undang No 27 Tahun 2022. Pemberitahuan Privasi ini menjelaskan jenis data Pribadi yang kami kumpulkan, cara kami mengelolanya, serta langkah pelindungan yang diambil, dan pilihan Anda terkait penggunaan data Pribadi tersebut. Pemberitahuan ini berlaku untuk data pribadi yang dikumpulkan melalui berbagai saluran, seperti pertemuan langsung, platform digital, atau situs web kami.
I. Termasuk Data Pribadi
1. Jenis Data Pribadi
"Data Pribadi" adalah informasi yang dapat mengidentifikasi Anda secara langsung atau tidak langsung, seperti nama, alamat, email, nomor telepon, dan detail lainnya terkait Anda atau pihak ketiga yang relevan. Kami memproses data ini untuk tujuan yang dijelaskan dalam Bagian 3, termasuk identitas, kontak, pekerjaan, keuangan, asuransi, keanggotaan, foto, rekaman suara, sidik jari, tanggal lahir, latar belakang pendidikan, kesehatan, serta preferensi produk dan layanan yang Anda minati, beserta informasi lain yang Anda berikan melalui berbagai saluran.
a. Situs resmi Metland Group dan situs pihak ketiga yang terafiliasi;
b. Aplikasi seluler Metland Group;
c. Formulir elektronik atau non-elektronik dari Metland Group;
d. Dokumen fisik dari Grup Metland Group;
e. Email; dan/atau
f. Media sosial serta platform komunikasi resmi lainnya dari Metland Group.
2. Sumber Data Pribadi
Berikut merupakan sumber-sumber dari Data Pribadi kami :
a. Pelanggan atau Calon Pelanggan: Kami mengumpulkan data pribadi Anda secara langsung maupun tidak langsung, baik secara online maupun offline, di tempat umum atau lokasi pemasaran kami. Data pribadi Anda juga dapat kami peroleh melalui cookie saat Anda menggunakan situs resmi kami.
b. Vendor, Pemasok, Penyewa, atau Penyedia Layanan: Kami mengumpulkan data pribadi Anda baik secara langsung maupun tidak langsung dari perusahaan atau agen referensi saat Anda mengikuti tender atau mengirimkan formulir master data vendor yang telah diisi, baik secara online maupun fisik. Data pribadi Anda juga dapat dikumpulkan melalui cookie saat menggunakan situs resmi kami.
c. Pengunjung: Kami mengumpulkan data pribadi Anda secara langsung atau tidak langsung saat Anda mengunjungi properti kami, serta melalui website, media sosial, dan platform online lainnya.
d. Karyawan: Kami mengumpulkan data pribadi Anda baik secara langsung maupun tidak langsung selama proses rekrutmen dan selama Anda terikat kontrak kerja dengan perusahaan kami;
3. Data Pribadi yang Wajib
Semua informasi yang diminta dalam formulir yang kami kirimkan kepada Anda adalah wajib untuk diisi, kecuali dinyatakan sebaliknya ("Data Wajib"). Jika Anda tidak memberikan Data Wajib, kami tidak dapat memproses permintaan Anda dan/atau memberikan layanan yang seharusnya.
Data Wajib dalam Pemberitahuan Privasi ini mencakup semua informasi yang perlu Anda berikan kepada kami agar kami dapat memproses permintaan Anda dan/atau memberikan layanan yang tepat, serta data lain yang diwajibkan oleh peraturan perundang-undangan yang berlaku di Indonesia.
Beberapa Unit Usaha Kami dan fitur di platform kami memerlukan data Pribadi jika Anda memilih untuk menggunakannya, seperti survei, pendaftaran, dan fitur berbagi konten. Metland Group hanya akan mengumpulkan data pribadi tersebut jika Anda secara sukarela memberikannya. Perlu dicatat bahwa beberapa fitur mungkin tidak tersedia bagi Anda jika Anda memilih untuk tidak memberikan data pribadi tertentu. Semua data pribadi yang Anda berikan akan digunakan sesuai dengan Pemberitahuan Privasi ini.
1. Pelanggan atau Calon Pelanggan:
Kami mengumpulkan dan memproses Data Pribadi Anda sesuai dengan hukum yang berlaku di Indonesia untuk melaksanakan transaksi komersial yang Anda minta, termasuk tetapi tidak terbatas pada:
a. Memproses produk atau layanan yang Anda inginkan;
b. Memfasilitasi partisipasi Anda dalam acara resmi;
c. Mengelola komunikasi terkait layanan atau acara resmi;
d. Menyimpan dan mengelola data pribadi Anda di aplikasi resmi Metland Group;
e. Memproses pembayaran terkait layanan yang diminta;
f. Melakukan analisis pemasaran dan pola keterlibatan pelanggan;
g. Menciptakan produk dan layanan yang dipersonalisasi untuk meningkatkan pengalaman pelanggan;
h. Memberikan pengalaman pelanggan yang lebih lancar;
i. Mendukung penelitian dan inovasi produk;
j. Melakukan analisis data pribadi;
k. Meningkatkan produk dan layanan;
l. Memproses poin loyalitas yang diberikan;
m. Berkolaborasi dengan mitra bisnis terkait promosi;
n. Mematuhi kewajiban hukum dan peraturan Metland Group
o. Menghubungi Anda mengenai produk, layanan, atau acara yang mungkin ;
p. Mengirimkan kartu ucapan atau komunikasi khusus;
q. Menyajikan konten situs resmi dengan cara yang efektif untuk Anda;
r. Mengelola catatan internal, acara, aktivitas hubungan pelanggan, dan program loyalitas.
2. Vendor, Pemasok, Penyewa, atau Penyedia Layanan:
Kami mengumpulkan dan memproses data pribadi Anda sesuai dengan hukum di Indonesia untuk melaksanakan transaksi yang Anda minta, termasuk tetapi tidak terbatas pada:
a. Memproses layanan yang Anda butuhkan;
b. Mengelola transaksi komersial (tender, kontrak, perjanjian sewa);
c. Memproses pembayaran terkait transaksi;
d. Untuk tujuan terkait jaminan penyelesaian pekerjaan;
e. Untuk internal audit dan/atau keamanan;
f. Mematuhi kewajiban hukum di Indonesia;
g. Menghubungi Anda mengenai produk, layanan, atau acara yang menarik;
h. Menyajikan konten situs resmi dengan cara yang efektif;
i. Mengelola catatan internal dan aktivitas hubungan antar vendor.
3. Pengunjung:
Data pribadi Anda dikumpulkan dan diproses sesuai dengan hukum di Indonesia untuk memberikan layanan yang diminta, termasuk tetapi tidak terbatas pada:
a. Memproses layanan yang diminta, termasuk akses ke properti kami;
b. Untuk internal audit dan/atau keamanan;
c. Keamanan, termasuk dalam keadaan darurat;
d. Mematuhi kewajiban hukum yang berlaku;
e. Meningkatkan layanan bagi pengunjung area proyek kami.
4. Karyawan atau Calon Karyawan:
Data pribadi Anda dikumpulkan dan diproses sesuai dengan hukum di Indonesia untuk kepentingan hubungan kerja, termasuk tetapi tidak terbatas pada:
a. Memproses layanan yang diminta;
b. Mengelola Kontrak Perjanjian Kerja;
c. Memproses pembayaran terkait kontrak;
d. Untuk tujuan asuransi dan/atau jaminan sosial kesehatan;
e. Untuk internal audit dan/atau keamanan;
f. Mengirimkan pada pihak ke 3 (instansi dan/atau pemerintah);
g. Menghubungi Anda tentang produk, layanan, atau acara menarik;
h. Menyajikan konten situs resmi secara efektif;
i. Mengelola catatan internal, acara, dan program
penghargaan.
III. Kategori Data Pribadi Yang Diproses
Kami dapat mengumpulkan data pribadi berupa sebagai berikut:
1. Rincian kontak: termasuk nama Anda, alamat, alamat email profesional, nomor telepon,
2. Informasi Profesional: termasuk informasi biografi (CV) Anda, keanggotaan masyarakat profesional, afiliasi/profesi, jabatan, kualifikasi atau pengalaman, pendidikan dan kegiatan ilmiah.
3. Informasi Finansial/Transaksi: termasuk nomor rekening bank, kartu kredit, informasi akun pelanggan, riwayat pesanan.
4. Informasi Keuangan: termasuk sifat, nilai, tanggal transfer keuangan/non-keuangan apa pun kepada Anda oleh Metland Group
5. Informasi Interaksi: mencakup interaksi profesional antara Metland Group dan Anda, catatan kolaborasi Anda, pendaftaran dan partisipasi dalam acara Metland Group atau aktivitas terkait.
6. Data profil: mencakup informasi tentang kontak dan preferensi produk, bahasa, preferensi pemasaran, kualifikasi atau pengalaman, kolaborasi, publikasi, postingan, data demografis, umpan balik, dan minat.
7. Data teknis dan penggunaan: termasuk ID pengguna online
Anda, alamat IP, informasi geografis, data tampilan, informasi lain terkait
penggunaan dan interaksi Anda dengan situs web, aplikasi, email, dan iklan
kami.
IV. Pengungkapan Data Pribadi
1. Unit Usaha dalam Metland Group
Data pribadi yang Anda berikan kepada kami akan diproses untuk tujuan yang dijelaskan dalam Bagian 3 (Tujuan Mengumpulkan & Memproses Data Pribadi, termasuk Pengungkapan Data Pribadi Anda). Kami akan memastikan akses terhadap data pribadi Anda dibatasi hanya untuk staf dan/atau secara kontrak diwajibkan untuk memproses data tersebut sesuai dengan tugas masing-masing di Metland Group. Untuk menghindari adanya interpretasi yang berbeda, jika kontrak dengan karyawan atau pegawai Metland Group berakhir, akses terhadap semua data pribadi yang disimpan dan dikelola oleh Metland Group akan dihentikan sejak tanggal berakhirnya kontrak tersebut.
2. Pihak Ketiga
Data pribadi Anda mungkin diungkapkan kepada pihak ketiga yang diwajibkan oleh hukum di Indonesia, sesuai dengan kontrak atau hubungan bisnis yang relevan, atau untuk tujuan yang disebutkan dalam Bagian 3 (Tujuan Mengumpulkan & Memproses Data Pribadi, termasuk tetapi tidak terbatas pada Pengungkapan Data Pribadi Anda). Pihak ketiga yang dimaksud dapat meliputi:
a. Penasihat profesional dan penyedia layanan perusahaan, seperti auditor, pengacara, sekretaris perusahaan, dan konsultan publik;
b. Mitra periklanan dan pemasaran;
c. Pemroses pembayaran;
d. Layanan dukungan dan komunikasi pelanggan;
e. Riset dan survei pasar;
f. Platform media sosial;
g. Penyedia analisis dan pelacakan;
h. Penyedia dan entitas layanan lainnya, termasuk perusahaan percetakan, penyelenggara konferensi/pelatihan/acara, agen perjalanan, perusahaan asuransi, perusahaan utilitas, kontraktor, pemasok, perusahaan pengelola properti, atau lembaga kredit resmi;
i. Lembaga penegak hukum di Indonesia, termasuk tetapi tidak terbatas pada kepolisian setempat; dan
j. Otoritas pemerintah terkait yang berwenang di Indonesia
V. Dasar Pemrosesan Data Pribadi
1. Persetujuan Eksplisit
Persetujuan Ekplisit yang jelas dan tegas dari Anda untuk memproses data pribadi untuk satu atau beberapa tujuan tertentu yang telah dijelaskan sebelumnya diatas. Persetujuan ini harus diberikan secara sadar dan tanpa paksaan, sehingga kami yang meminta dapat menggunakan data tersebut sesuai dengan tujuan yang telah disepakati.
2. Pemenuhan Kewajiban Perjanjian
Yang dimaksud dengan Kewajiban Perjanjian merujuk pada pemenuhan kewajiban dalam kontrak ketika Anda terlibat dalam suatu perjanjian dan/atau untuk memenuhi permintaan Anda saat akan membuat Perjanjian.
3. Pemenuhan Kewajiban Hukum
Yang dimaksud dengan kewajiban hukum yang dapat menjadi dasar pemrosesan Data Pribadi Anda oleh kami adalah sebagai pemenuhan kewajiban hukum dari kami sesuai ketentuan peraturan perundang-undangan yang berlaku di Indonesia.
4. Kepentingan Vital
Yang dimaksud dengan Kepentingan Vital yang dapat menjadi dasar pemrosesan Data Pribadi Anda oleh kami adalah terkait dengan keberlangsungan hidup dari Anda.
5. Kepentingan yang Sah
Yang dimaksud dengan Kepentingan yang Sah yang dapat menjadi dasar pemrosesan Data Pribadi Anda oleh kami adalah pemenuhan kepentingan yang sah lainnya dengan memperhatikan tujuan, kebutuhan dan keseimbangan kepentingan kami dan hak Anda.
1. Keamanan Data
a. Subjek Data Pribadi; dan
b. Lembaga Pelindungan Data Pribadi.
2. Penyimpanan Data
Kami akan menyimpan Data Pribadi Anda selama 5 tahun dan/atau periode yang diperlukan atau diperbolehkan oleh hukum yang berlaku di Indonesia untuk memenuhi hal-hal berikut:
a. Tujuan pengumpulan data tersebut,
b. Kebutuhan bisnis yang teridentifikasi dan berjalan, termasuk pencatatan,
c. Persyaratan hukum atau regulasi yang berlaku di Indonesia, dan/atau
d. Kebutuhan penyimpanan data yang berkaitan dengan
investigasi atau proses hukum yang sedang berlangsung.
Kami akan menghentikan penyimpanan data pribadi atau menghapus keterkaitannya dengan Anda sebagai individu dengan cara menghapus, membuang, menganonimkan, dan/atau jika diizinkan oleh hukum yang berlaku di Indonesia, memblokir data pribadi yang berada di bawah kendali kami apabila:
a. Data pribadi tidak lagi diperlukan untuk tujuan pengumpulannya;
b. Masa retensi telah berakhir;
c. Penyimpanan tidak lagi diperlukan untuk tujuan bisnis atau kepatuhan hukum;
d. Tujuan pengumpulan data pribadi telah berakhir; dan
e. atas permintaan Anda untuk menghapus akun.
Perlu diingat bahwa beberapa data pribadi Anda mungkin masih disimpan atau dikuasai oleh pihak lain, termasuk lembaga pemerintah. Jika kami membagikan data pribadi Anda kepada lembaga pemerintah atau lembaga lain yang ditunjuk oleh pemerintah yang berwenang di Indonesia, Anda setuju bahwa penyimpanan data pribadi oleh lembaga tersebut akan mengikuti kebijakan penyimpanan masing-masing.
Sepanjang diizinkan oleh hukum yang berlaku di Indonesia, Anda membebaskan kami dari segala klaim, gugatan, tuntutan, kerugian, kewajiban, biaya, kerusakan, dan pengeluaran (termasuk biaya hukum dan biaya kompensasi) yang timbul langsung atau tidak langsung akibat dari setiap aktivitas pemrosesan data pribadi yang kami lakukan.
VIII. Pembatasan, Identitas Kontak Pengendali Data Pribadi
Kami bertindak sebagai Pengendali Data Pribadi bersama untuk kegiatan Pemrosesan Data Pribadi yang dijelaskan dalam Pemberitahuan Privasi & Kebijakan ini. Kami bekerja sama untuk mengelola hubungan pelanggan di seluruh PT. Metropolitan Land, Tbk (Metland) Group.
Kami dapat mengumpulkan data pribadi dari anak di bawah 18 tahun dan/atau Penyandang Disabilitas. Jika Anda dalam kategori ini, pastikan untuk mendapatkan persetujuan orang tua atau wali sebelum memberikan data kepada Metland Group. Jika kami mendeteksi pengumpulan data pribadi tanpa izin yang sah, kami akan menghapusnya.
Jika Anda ingin:
1. Mendapatkan informasi lebih lanjut tentang cara membatasi pemrosesan data Anda atau menarik persetujuan atas pemrosesan data pribadi;
2. Meminta pembatasan data pribadi Anda atau menarik persetujuan mengenai pemrosesan data (perlu dicatat bahwa kami dapat menyimpan data pribadi Anda, jika ada dasar hukum untuk itu);
3. Menanyakan hal lebih lanjut; atau
4.
Mengajukan keluhan terkait data pribadi Anda,
Anda
dapat menghubungi kami melalui :
PT.
Metropolitan Land, Tbk.
MGold Tower
Office Lt. 15,
Jl. Letkol M. Moeffreni Moe’min, Pekayon
Jaya,
Bekasi Selatan, Bekasi,
Jawa Barat
Telp : +6221 2808 7777, Fax : +6221 2808 5555
IX. Pembaharuan Kebijakan Privasi
Kebijakan Privasi ini dapat diubah dan diperbaharui secara berkala dan tanpa pemberitahuan sebelumnya kepada Anda. Kami akan mempublikasikan pemberitahuan pada Platform kami jika terdapat perubahan signifikan dalam Kebijakan Privasi dan menerangkan kapan perubahan terakhir dibuat pada bagian bawah pemberitahuan.
Kami
menyarankan agar Anda membaca Kebijakan Privasi ini dari waktu ke waktu untuk
mengetahui perubahan yang dibuat atas Kebijakan Privasi Platform kami. Dengan
tetap mengakses dan menggunakan Platform kami, maka Pengguna dianggap
menyetujui perubahan-perubahan yang dilakukan dalam Kebijakan Privasi ini.
X. Lampiran
Hal-hal yang belum cukup diatur dalam Privasi
& Kebijakan ini akan diatur lebih lanjut dalam lampiran tersendiri dan/atau
merupakan bagian yang tidak terpisahkan dari pemberitahuan ini.
Kebijakan Privasi diperbarui pada tanggal 24 Desember 2024
PT METROPOLITAN LAND TBK
M Gold Tower Office Wing suite ABCGH lt 12 A-H, lt 15, Jl. Letkol M. Moeffreni Moe’min, Pekayon Jaya, Bekasi Selatan, Kota Bekasi
Help Center
Feel free to contact us for inquiries and issue resolution
M Gold Tower, 15th Floor
JI. Letkol M. Moeffreni Moe'min Pekayon Jaya,
Bekasi Selatan. Bekasi City 17148 - Indonesia
Tel: (62-21) 2808 7777
Fax: (62-21) 28085555
Report problems regarding room reservations
Email: info@mhg.id
WhatsApp: 08 111 555 160
Working days only from 08.00 – 17.00 (GMT +7)
Complaints regarding membership/Metland Card Travelmate services (Does not provide assistance for reservations or reservation changes)
WhatsApp : 0807-1-260000
WA Metland Card : (6281315501886)
Email : info@metlandcard.com
Working days only from 08.00 – 17.00 (GMT +7)
About Us
As part of PT Metropolitan Land Tbk, a leading property developer since 1994, Metland Hotel Group is driven by a passion to exceed your expectations. With a rich legacy and a strong foundation, we don’t just offer a place to rest. We create cherished memories that linger long after your stay!
Our journey began in 1994 with the opening of Hotel Horison Ultima Bekasi—our first step toward something big. Now, we’ve grown to include Horison Ultima Kertajati, Horison Ultima Seminyak Bali, Metland Hotel Bekasi, Metland Hotel Cirebon, and Metland Venya Ubud. Each of our hotels is strategically located in prime business and tourist spots across Indonesia, designed with convenience and memorable experiences in mind.
With our tagline, "Experiences Beyond Stay", we invite you to discover more than just a place to sleep. Immerse yourself in world-class service, warm local vibes, and a perfect blend of comfort and culture—so you can feel truly special.
Our commitment also goes beyond hospitality. Metland Hotel Group plays an active role in shaping a brighter future for the local communities. Whether it’s creating job opportunities, providing professional training, or preserving local culture, we are here to make a real difference.
With Metland Hotel Group, every stay is more than just a trip. It’s an experience full of warmth, inspiration, and memories you will cherish!
Terms & Conditions
MHG Platform Terms & Conditions
Welcome to the official Platform of Metland Hotels Group ("Metland Hotel") which is an affiliate of PT Metropolitan Land, Tbk. This page contains General User Terms for every individual who uses Metland Hotel's product and/or service services ("Terms of Service"). By accessing this page and using the Services, it means that you and Metland Hotel are bound by an agreement. Therefore, you are deemed to have understood and stated your agreement to the commitment to the applicable provisions. Metland Hotel urges you to read these Terms of Use carefully.
In these provisions, we also determine the basis for obtaining, collecting, processing, analyzing, displaying, opening, and/or any form of management related to data or information that Users provide to Metland Hotel and/or Metland Hotel collected from Users, including User's personal data, both when Users register on the Site, access the Site, or use services on the Site (hereinafter referred to as "data"), as in the Metland Group Privacy Policy.
In the event that you are under the minimum age requirement or are categorized as a child according to the provisions of applicable laws and regulations, then consent to use the Services must be given by the parents and/or guardians of the User in accordance with the provisions of applicable laws and regulations.
These Terms & Conditions apply to all Users of Metland Hotel Services including applications, websites and future and/or developed services, unless otherwise regulated in separate terms and conditions. These provisions explain how we, Metland Hotel, including Subsidiaries and/or Companies affiliated with Metland Hotel, carry out the Services because you use Metland Hotel's product and/or service Services, which include:
1. Scope
These Terms & Conditions apply to all data across all Metland Hotel products/services and Metland Hotel business partners (vendors, partners, and other stakeholders). This also applies to every transaction and activity of Customers in the services on Our Platform.
2. Booking/Purchase
- In the event of a no-show (reservation not cancelled and customer
does not show up) when the reservation has been guaranteed by credit card,
the hotel will debit a flat compensation rate, equal to the amount of the
first night or full nights depending on the rate selected during the
reservation (policies may vary), from the customer's credit card provided
to guarantee the reservation. Any additional nights booked will be
canceled without charge unless otherwise stated in the sales conditions
for the booked rate.
- If the customer books several rooms, but only one room requires
prepayment, for example, then the payment card used on the Metland Hotels
Group platform allows that room to be prepaid and the specified payment
card will serve as a guarantee for the other rooms.
- At the time of prepayment, the amount debited for the reservation
includes the accommodation price, related taxes and accommodation service
charges, the price of meals if breakfast is selected, taxes related to
meals, and other additional services selected by the customer.
- In the case of rates subject to online prepayment, the amount of the prepayment transaction, i.e. the deposit, is debited at the time of reservation.
- Some hotels may confirm the reservation by electronic means. Original files are certified and available in bold from the email address communicated by the hotel.
3. Payment
Metland Hotels Group chooses PT Nusa Satu Inti Artha (DOKU) as a payment processing technology licensed by Bank Indonesia with license number 14/898/DASP, dated December 20, 2012, to enable online payment verification. Validity of customer payment cards & other payment methods listed in Metland Hotels Group operated by DOKU Payment Services and the bank selected as a facilitator for credit cards.
Card payments can be declined for several reasons: stolen or blocked cards, credit limit reached, entry errors, etc. In case of problems, customers need to contact the bank and hotel to confirm the reservation and payment method.
4. Terms of
Acquisition and Collection of User Data
We collect some
Personal Data that is directly provided by you as follows:
a. Contact name and information (telephone, email)
b. Date of birth
c. Place of birth
d. Demographics: gender, occupation,
e. Personal identification information (KTP, SIM, Passport, and other personal identification)
f. Emergency contact information
g. Social media profile information
h. Education and professional information
i. Purchase and payment information
j. Other information from you, uploaded or provided to Us.
In order for Us to provide better service, We also collect some information when you use the Application:
a. Information about the device(s) you use
b. Information about the use of services
c. Cookies
d. Authentication data
e. Location information
f. Data that has been recorded through one of the services under Our Affiliates will also be used to improve the Customer experience in all of Our business units.
5. Terms of
Disclosure of User Personal Data
We use and provide your Personal Data, including to Affiliates, for the following purposes:
a. To process customer transactions, We use Personal Data such as
name, telephone number, email address, residential address, and
company/institution to be able to contact Customers, such as contacting
about orders placed, subscriptions, registration for an activity,
membership, and other types of transactions. We use financial data or
credit card and payment information to process orders and may need to
share some of this information with delivery services, clearing houses,
and other third parties to complete transactions.
b. To provide support or other services, We may use your Personal Data
to provide support or other services related to transactions that have
been made by Customers, such as Customer complaints, Customer calls,
Customer confirmations related to transactions, and many other Customer
services related to the transaction.
c. To provide information about products or the latest informatio, We
may use your Personal Data (email and/or telephone number) to provide
notifications about new product releases, service developments,
retargeting, promotions, personalized offers, subscriptions, event
participation, or information that you may need. Information is not only
limited to products/services that have been purchased, but also other
Metland Hotel products/services that suit your needs. We may use your
Personal Data and transactions to analyze customer behavior and use it to
provide the services/experiences that are most important to you.
d. Analyzing Customer behavior to provide a better experience/service,
We use your Personal Data and your interactions with Our services/products
fully to analyze your behavioral patterns in using Our services/products.
Service/product development is based on Our understanding of what
Customers need most.
e. To provide relevant advertisements to you, We will use your
non-personally-identifiable attributes and cookies to display relevant
advertisements to you.
f. To inform you about the benefits, programs, and opportunities that
We provide to you, We and/or Affiliates can communicate to you about the
benefits, programs, and opportunities that can be provided by Metland
Hotel products/services.
g. To communicate with third parties, We can share Your Personal Data
with third parties related to Metland Hotel products/services that are in
contact with Customers. We ensure that these third parties are selected
with care and are obliged to keep Your data safe. We also share Your
information with third parties who we think can provide content, products,
or services that are in accordance with Your interests.
h. To protect content and services, We use Personal Data to prevent
potential illegal activities and enforce Our Terms and Conditions. We also
use various technology systems to detect unusual activities for abuse,
such as spam.
i. In order to get your suggestions and input from time to time, we may ask Customers to provide suggestions, so that the product/service is more in line with what Customers need and are interested in.
6. Technical
Terms & Regulations
a. Logging
practices
We automatically record the Internet Protocol (IP) address of visitors (web based application) and user sessions (mobile application). We also record some materials to identify unique visitors to Our Site, including:
i. Type/version of browser/device
ii. Operating system used
iii. Date and time of server request
iv. Location (latitude and longitude)
For mobile applications, we use the following materials to identify unique visitors:
i. Type/version of device
ii. Device IMEI
iii. Operating system used
iv. Date and time of server request
v. Location (latitude and longitude)
vi. This visitor
identification is used across all of our products/services to enable us to
understand customer data across products. This creates greater opportunities
for us to provide better service to our customers through our
services/products.
b. External
links behavior
Some of our
products/services are connected to other sites created and maintained by other
parties. When you enter another site/application, it means you leave our
domain, then this Privacy Policy does not apply.
c. Do Not Track
(DNT)
Do Not Track is a
self-regulatory initiative designed by the online advertising industry to
provide consumers with choices in the types of advertisements they may see and
choose from online behavioral ads provided by companies participating in this
program. We do not respond to DNT on consumer browser settings.
d. Response to
legal requests
We reserve the right to
share your information in response to requests for information from authorized
Government authorities or required by law.
e. Cookies
i. Cookies are small files that will automatically take place on the User's device that perform the function of storing the User's preferences or configurations while visiting a site.
ii. These cookies are not intended to be used when accessing other data that the User has on the User's computer device, other than what the User has agreed to submit.
iii. Although the User's computer device will automatically receive cookies, the User can choose to make modifications through the User's browser settings, namely by choosing to reject cookies (this option can limit optimal service when accessing the Site).
iv. Metland Hotel uses the Google Analytics Demographics and Interest feature. The data we obtain from this feature, such as age, gender, User interests and others, will be used for the development of the Metland Hotel Site and content. If you do not want your data to be tracked by Google Analytics, you can use the Google Analytics Opt-Out Browser Add-On.
v. Metland Hotel can use features provided by third parties in order to improve Metland Hotel services and content, including among others, the adjustment and presentation of advertisements to each User based on interests or visit history. If you do not want advertisements to be displayed based on these adjustments, you can set it through the browser.
7. Control of
Your Information
If you are a registered user, you can review, revise, and correct your Personal Data through the Customer profile setting service on the Metland Hotel Platform.
8. Security
The confidentiality of your data and Personal Data is our primary concern. We make the best efforts and procedures to protect and guarantee Personal Data. However, we cannot guarantee 100% that Our system is impenetrable by viruses, malware, and interference from third parties. Please do not disclose and share your Personal Data, including your account password and keep your device secure.
9. Updates
and/or Changes
Metland Hotel may at any time make changes or updates to these Terms of Service. Metland Hotel recommends that Users read carefully and check the Metland Group privacy policy page and these Terms & Conditions from time to time for any changes. By continuing to access and use the Site services or other Metland Hotel services, Users are deemed to agree to the changes in these Terms & Conditions.
10. Other
Provisions
a. Applicable Law and Jurisdiction
These Terms & Conditions are made and interpreted by the laws of the Republic of Indonesia. Any disputes arising from these Terms & Conditions refer to the jurisdiction of the Bekasi District Court.
b. Language These Terms & Conditions are made in Indonesian and English. In the event of any discrepancy between the Indonesian and English versions, the Indonesian version shall be deemed to apply.
11. Statement
and Agreement
By using Our Application, you declare that you have read and understood the Privacy Policy and Terms & Conditions of Service and agree and allow Us to use, apply, process, and transfer Your Personal Data as stated in these Terms of Service.
You also declare that you have the right to share all information that has been provided to Us and give Us the authority to use and share Your Personal Data to support and implement Our products/services.
12. Revocation
of Consent and Deletion of Personal Data
You may revoke your consent to the collection, use, and disclosure of Your Personal Data and/or delete Your Personal Data, which is regulated by the laws and regulations of the Republic of Indonesia.
13.
Cancellation of Subscription Emails
You can choose to subscribe or unsubscribe from Our mailing list. If You wish to unsubscribe from Our emails, please click the unsubscribe link in Our Application or contact Us.
14. Contact Us
We thank You for
visiting Our application, website, and services. We hope that Your experience
can provide benefits and convenience in accessing and using all available
services. We always strive to continue to improve and enhance the quality of
our services, and we greatly appreciate any criticism, suggestions, and input
that You provide. If You have any questions or concerns regarding these Terms
of Service and/or regarding the use of Personal Data, You can contact Us via:
M Gold Tower, 15th
Floor
JI. Letkol M. Moeffreni
Moe'min Pekayon Jaya,
Bekasi Selatan. Bekasi
City 17148 - Indonesia
Tel: (62-21) 2808 7777
Fax: (62-21) 28085555
Effective November 15, 2024
Privacy Notices
PT. Metropolitan Land, Tbk, along with its subsidiaries and affiliates ("Metland Group" or "We"), values and is committed to protecting the personal data of the Data Subject ("You") in accordance with applicable regulations, namely Law No. 27 of 2022. This Privacy Notice explains the types of Personal Data we collect, how we manage it, the protection measures we take, and your choices regarding the use of your Personal Data. This notice applies to personal data collected through various channels, such as in-person meetings, digital platforms, or our website
I. Including Personal Data
1. Types Of Personal Data
"Personal Data"
refers to information that can directly or indirectly identify you, such as
your name, address, email, phone number, and other details related to you or
relevant third parties. We process this data for the purposes outlined in Section
3, including identity, contact, employment, financial, insurance, membership,
photos, voice recordings, fingerprints, date of birth, educational background,
health, as well as preferences for products and services you are interested in,
along with other information you provide through various channels.
a. Metland Group mobile applications;
b. Electronic or non-electronic forms from Metland Group;
c. Physical documents from the Metland Group;
d. Physical documents from the Metland Group;
e. Emails; and/or
f. Social media and other official communication platforms of Metland Group.
2. Source Of Personal Data
The following are the
sources of our Personal Data:
a. Customers or Prospective Customers: We collect your personal data both directly and indirectly, whether online or offline, in public spaces or at our marketing locations. Your personal data may also be collected through cookies when you use our official website.
b. Vendors, Suppliers, Tenants, or Service Providers: We collect your personal data directly or indirectly from companies or reference agents when you participate in a tender or submit a completed vendor master data form, either online or in physical form. Your personal data may also be collected through cookies when using our official website.
c. Visitors: We collect your personal data directly or indirectly when you visit our properties, as well as through our website, social media, and other online platforms.
d. Employees: We collect your personal data both directly and indirectly during the recruitment process and while you are under contract with our company.
3. Mandatory Personal Data
All information requested
in the forms we send to you is mandatory to complete, unless stated otherwise
("Mandatory Data"). If you do not provide the Mandatory Data, we will
not be able to process your request and/or provide the services you require.
The Mandatory Data in
this Privacy Notice includes all information that you need to provide to us in
order for us to process your request and/or deliver the appropriate services,
as well as any data required by applicable laws and regulations in Indonesia.
II. Purpose of Collecting & Processing Personal Data
Some of our Business Units and features on our platform require Personal
Data if you choose to use them, such as surveys, registrations, and
content-sharing features. Metland Group will only collect this personal data if
you voluntarily provide it. Please note that some features may not be available
to you if you choose not to provide certain personal data. All personal data
you provide will be used in accordance with this Privacy Notice.
1. Customers or Prospective Customers:
We collect and process your Personal Data in accordance with the laws of Indonesia to carry out the commercial transactions you request, including but not limited to:
a. Processing the products or services you desire;
b. Facilitating your participation in official events;
c. Managing communications related to services or official events
d. Storing and managing your personal data in Metland Group’s official applications
e. Processing payments related to requested services;
f. Conducting marketing analysis and customer engagement patterns;
g. Creating personalized products and services to enhance customer experience
h. Providing a smoother customer experience;
i. Supporting product research and innovation;
j. Conducting personal data analysis;
k. Improving products and services;
l. Processing loyalty points granted;
m. Collaborating with business partners on promotions;
n. Complying with Metland Group's legal obligations and regulations;
o. Contacting you about products, services, or events that may interest you;
p. Sending greeting cards or special communications;
q. Presenting website content effectively for you;
r. Managing internal records, events, customer relationship activities, and loyalty programs
2. Vendors, Suppliers, Tenants, or Service Providers:
We collect and process your personal data in accordance with the laws of Indonesia to carry out the transactions you request, including but not limited to:
a. Processing the services you need
b. Managing commercial transactions (tenders, contracts, lease agreements);
c. Processing payments related to transactions;
d. For purposes related to work completion guarantees;
e. For internal audits and/or security;
f. Complying with legal obligations in Indonesia;
g. Contacting you regarding products, services, or events of interest;
h. Presenting website content effectively;
i. Managing internal record and vendor relationship activities.
3. Visitors:
Your personal data is collected and processed in accordance with the laws of Indonesia to provide the requested services, including but not limited to:
a. Processing the requested services, including access to our properties;
b. For internal audits and/or security;
c. Security, including in emergencies;
d. Complying with applicable legal obligations;
e. Improving services for visitors to our project areas
4. Employees or Prospective Employees:
Your personal data is collected and
processed in accordance with the laws of Indonesia for employment-related
purposes, including but not limited to:
a. Processing the requested services;
b. Managing Employment Contracts
c. Processing payments related to contracts;
d. For insurance and/or social health security purposes;
e. For internal audits and/or security;
f. Sending to third parties (agencies and/or government authorities);
g. Contacting you about products, services, or events of interest;
h. Presenting website content effectively;
i. Managing internal records, events, and reward programs.
III. Categories of Personal Data Processed
We may collect personal data as
follows:
1. Contact Details: Including your name, address, professional email address, phone number
2. Professional Information: Including your biography (CV), membership in professional societies, affiliations/professions, job titles, qualifications or experience, education, and academic activities
3. Financial/Transaction Information: Including bank account numbers, credit card details, customer account information, and order history
4. Financial Information: Including the nature, value, and date of any financial/non-financial transfers made to you by Metland Group.
5. Interaction Information: Including professional interactions between Metland Group and you, records of your collaborations, registrations, and participation in Metland Group events or related activities.
6. Including information about your contacts and product preferences, language preferences, marketing preferences, qualifications or experience, collaborations, publications, posts, demographic data, feedback, and interests
7. Including your online user ID, IP address, geographical information, display data, and other information related to your use and interactions with our website, applications, emails, and advertisements
IV. Disclosure of Personal Data
1. Business Units within Metland Group
The personal data you provide to us will be processed for the purposes
outlined in Section 3 (Purposes of Collecting & Processing Personal Data,
including Disclosure of Your Personal Data). We will ensure that access to your
personal data is restricted only to staff and/or those who are contractually
obligated to process the data in accordance with their duties within Metland
Group. To avoid any misinterpretation, if a contract with an employee or staff
member of Metland Group ends, access to all personal data stored and managed by
Metland Group will be terminated from the date the contract ends.
2. Third party
Your personal data may be disclosed to third parties as required by law in Indonesia, according to the relevant contract or business relationship, or for the purposes outlined in Section 3 (Purposes of Collecting & Processing Personal Data, including but not limited to the Disclosure of Your Personal Data). The third parties in question may include:
a. Professional advisors and corporate service providers, such as auditors, lawyers, company secretaries, and public consultants;
b. Advertising and marketing partners;
c. Payment processors;
d. Customer support and communication services;
e. Market research and surveys;
f. Social media platforms;
g. Analytics and tracking providers;
h. Other service providers and entities, including printing companies, event/training/conference organizers, travel agents, insurance companies, utility companies, contractors, suppliers, property management companies, or official credit institutions;
i. Law enforcement agencies in Indonesia, including but not limited to local police; and
j. Relevant government authorities with jurisdiction in Indonesia.
V. Legal Basis for Processing Personal Data
1. Explicit Consent
Explicit and clear consent from you to process personal data for one or more specific purposes previously outlined above. This consent must be given voluntarily and without coercion, allowing us, as the requester, to use the data in accordance with the agreed-upon purpose
2. Fulfillment of Contractual Obligations
Fulfillment of Contractual Obligations refers to meeting the obligations under a contract when you are involved in an agreement and/or to fulfill your request when entering into an Agreement.
3. Compliance with Legal Obligations
Compliance with legal obligations that can serve as the basis for processing your personal data refers to our fulfillment of legal duties under the laws and regulations applicable in Indonesia
4. Vital Interests
Vital Interests refers to processing your personal data for the purpose of safeguarding your life or physical integrity.
5. Legitimate Interests
Legitimate Interests refers to processing your personal data for the fulfillment of other legitimate interests, considering the purpose, necessity, and balance of our interests and your rights
The collection of your personal data,
conducted with prior consent, grants us the right to transfer your data outside
of Indonesia. We will take reasonable and appropriate measures to protect the
transferred personal data, including encryption. Additionally, we will provide
contractual protections for the transfer of personal data to Metland Group
outside of Indonesia.
1. Data Security
In the event of a breach of personal data protection, we will provide written notification within a maximum of 3 x 24 (three times twenty-four) hours to:
a. The Data Subject; and
b. The Personal Data Protection Authority.
2. Data Storage
We will store your personal data for 5 years and/or for the period required or permitted by the applicable laws in Indonesia to fulfill the following purposes:
a. The purpose for which the data was collected,
b. Identified and ongoing business needs, including record-keeping,
c. Legal or regulatory requirements in Indonesia, and/or
d. IData storage needs related to ongoing investigations or legal proceedings
We will cease storing personal data or remove its association with you as an individual by deleting, discarding, anonymizing, and/or, if permitted by applicable law in Indonesia, blocking personal data under our control when:
a. The personal data is no longer required for the purpose for which it was collected;
b. The retention period has expired;
c. The storage is no longer necessary for business purposes or legal compliance;
d. The purpose for collecting personal data has been fulfilled; and
e. At your request to delete your account.
Please note that some of your personal data may still be stored or controlled by other parties, including government agencies. If we share your personal data with government agencies or other entities designated by the relevant government authorities in Indonesia, you agree that the data storage policies of those agencies will apply.
As permitted by applicable law in Indonesia, you release us from any claims, lawsuits, demands, losses, liabilities, costs, damages, and expenses (including legal fees and compensation costs) arising directly or indirectly from any personal data processing activities we conduct.
VIII. Restrictions, Contact Information of Personal Data
Controller
We act as joint Personal Data Controllers for the processing activities described in this Privacy Notice & Policy. We collaborate to manage customer relationships across PT. Metropolitan Land, Tbk (Metland) Group.
We may collect personal data from individuals under the age of 18 and/or persons with disabilities. If you fall into these categories, please ensure that you obtain parental or guardian consent before providing data to Metland Group. If we detect personal data collection without valid consent, we will delete it.
If you wish to:
1. Obtain further information on how to restrict the processing of your data or withdraw consent for the processing of your personal data;
2. Request the restriction of your personal data or withdraw consent regarding its processing (please note that we may retain your personal data if there is a legal basis for doing so);
3. Inquire further; or
4. File a complaint related to your personal data,
You can contact us through:
PT. Metropolitan Land, Tbk.
MGold Tower Office Lt. 15,
Jl. Letkol M. Moeffreni Moe’min, Pekayon Jaya,
Bekasi Selatan, Bekasi,
Jawa Barat
Telp : +6221 2808 7777, Fax : +6221 2808 5555
IX. Privacy Policy Updates
This Privacy Policy may be
modified and updated periodically without prior notice to you. We will publish
a notice on our Platform if there are significant changes to the Privacy Policy
and indicate when the last changes were made at the bottom of the notice.
We recommend that you review this Privacy Policy from time to time to be aware of any changes made to the Privacy Policy of our Platform. By continuing to access and use our Platform, Users are deemed to have accepted the changes made to this Privacy Policy.
X. Appendix
Matters that are not sufficiently regulated in this Privacy & Policy will be further governed in a separate appendix and/or form an inseparable part of this notice.
The Privacy Policy was updated on December 24,
2024.